“We had an important problem in terms of reducing the absenteeism rates that we had in the company, in addition to specifying a more effective human resources action plan that would mitigate the incidence of this lack of attendance at work. TIM diagnosed the situation and developed a concise and concrete plan to act on the causes, developing a personalized remuneration system, with elements of variable remuneration based on attendance, and trained our managers to apply more directive management styles to drive those situations on time. We are very satisfied with the final result.”


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